Support
This page provides official support information for HITL. If you need assistance, please contact us and our team will respond promptly during business hours.
Contact Information
You can contact us using the details below:
Support Hours & Response Time
- Support hours: Monday–Friday, 9:00 AM – 6:00 PM PT
- Typical response time: within 1 business day
- Priority issues (login, access, billing): same-business-day
Scope of Support
- Account access, login, and onboarding assistance
- Mobile app installation and update issues
- Feature usage questions and product guidance
- Bug reports and technical troubleshooting
- Billing and subscription questions
Application Information
- App name: HITL
- Platform: iOS
- Primary use: Human-in-the-loop AI collaboration and monitoring
- Sign-in required: Yes (HITL account)
- Test account: Available on request via team@hitl.sh
Privacy & Terms
Our privacy and terms documents are available here:
Data & Security
- Data is encrypted in transit and at rest
- Access controls and audit logging in place
- Minimal data collection necessary to provide the service
Need Immediate Help?
For urgent matters affecting app access or billing, email team@hitl.sh. Please include your account email and a brief description of the issue.